Frequently Asked Questions

What can we help you ?

Gathered here are the most common questions we received from our clients as well as their corresponding answers regarding our cameras and our services.

 

Do you still have other questions not found on our FAQ page? The Lipower support team is ready to assist you whenever needed!

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Products

Q: Does Lipower portable power station support charging and dischargesimultaneously?

A: Sure. However, in order to better protect the cycle life of the battery, it is not recommended to charge and discharge the battery at the same time.

Q: I have a specific questions for some product, where do l find information?

A: We have the specifications and FAQs for each product, where you can find out the information there. If you still can’t find the answer, you can email us at: info@lipower.cn

Q: Is Lipowerpower solar panel waterproof?

A: Pls do not expose it to constant rain or snow. Tips: The charging time are affected by many factors: such as the light intensity and the panel’s angle put on the ground.

Q: The advantages of lithium power station compared with gasoline generator?

A: It has below advantage compared with gas generator: 

More compact and lightweight
Zero emissions, Eco-friendly
No fumes, Cost-efficient, less maintenance
Flexible recharge from AC/Car/Solar
Silent operation

Q: What are the occasions of portable Power storage?

A: Indoor and outdoor use such as:
Home backup Festivals/BBQ/Party
Medical devices like CPAPOutdoor adventure/travel/camping/tailgating/van life
Disaster relief likehurricane/flood/wild fire / earthquake power breakout
Event production/filmmaking/photography/drone…

Q: How long can the power station run my device?

A: You can roughly calculate the charging time:
you need to do some search or check the power of your device, it should not be exceed our max power limits.
charge time(rough calculated) = our power station Wh* 0.85 / operating power of your device
This is the theoretical value calculated: charge it without using it. Actual working time may varies on how you use the device, pls inquiry seller for details.

Q: What types of charging ports is your power station equipped with?

A: Our Power Stations featured with multiple Outputs: AC, DC, and a USB port that can power up all kinds of small electronic gadgets ranging from laptops, smartphones, drones, go-pros, cameras ,CPAP and much more.

Customization

Q: What is the MOQ of the product?

A: We support one sample order. The specific MOQ needs to be based on your order requirements. If you have any OEM requirements, you can email us at: info@lipower.cn

Q: What kind of customization projects does Lipower support?

A: We support custom projects such as shell color, interface type, nameplate LOGO, main screen printing and color box customization, you can email us at: info@lipower.cn

Q: What is the MOQ of the product?

A: We support one sample order. The specific MOQ needs to be based on your order requirements. If you have any OEM requirements, you can email us at: info@lipower.cn

Payment

Q: How do I pay for my order?

We generally support T/T payment, and for our old customers, we also support L/C payment.

Shipping

Q: How long is your delivery time?

A: The delivery time needs to be based on your order quantity, we will ship it as soon as possible.

Q: What does your packaging contain?

A: The outermost layer of our packaging is the battery specific un38.3 packing box, followed by the brand color box, which contains the product body, adapter, instruction manual, and padding to protect the product.

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      *We respect your confidentiality and all information are protected.